01AI-powered workflow · MHCI capstone
Goodwill Agent Voice-first tagging at the rack
CMU MHCI capstone with Goodwill of Southwestern Pennsylvania, whose 32-store softlines business brings in about $23.66M in annual sales. Starting from warehouse research, I built Goodwill’s first internal AI workflow tool. Processors say a garment’s attributes, and the agent operates the existing tagging software for them to print the label. In the pilot test, processor productivity (soft-line items processed per hour) rose 123%, and sell-through per processor rose 15% on average.
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