AI-powered workflow · MHCI capstone
Goodwill Agent Voice-first tagging at the rack
CMU MHCI capstone with Goodwill of Southwestern Pennsylvania, whose 32-store softlines business brings in about $23.66M in annual sales. Starting from warehouse research, I built Goodwill’s first internal AI workflow tool. Processors say a garment’s attributes, and the agent operates the existing tagging software for them to print the label. In a one-week in-store pilot, a processor went from about 39 to about 83 soft-line items an hour, a 112% increase.