01AI Workflow · MHCI Capstone
Goodwill Agent Voice-First Tagging at the Rack
CMU MHCI capstone with Goodwill of Southwestern Pennsylvania: its 32-store softlines business generates about $23.66M in annual sales. I turned warehouse research into Goodwill's first internal AI workflow tool: processors speak a garment's attributes and the agent drives the existing tagging software to print the label, lifting processor productivity by 123% in the pilot test and sell-through per processor by 15% on average.
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