AI-powered workflow · Interaction design · User research
Designed and delivered a voice-driven agent for warehouse processing
An 8-month CMU MHCI capstone with Goodwill of Southwestern Pennsylvania, whose 32-store softlines business brings in about $23.66M in annual sales. On the team, I led product design and was the tech lead. Starting from user research, we built Goodwill’s first internal AI workflow tool. Processors say a garment’s attributes, and the agent operates the existing POS system for them to print the price tag. In a one-week in-store pilot, a processor went from about 39 to about 83 soft-line items an hour, a 112% increase.